What is the difference between "Still on site" and "Still on page" condition for Chat triggers?

Question

What is the difference between "Still on site" and "Still on page" for Chat triggers?

Answer

"Still on site" is a condition check of whether the user is still on the domain after X seconds since the scenario chosen has elapsed. This includes the time they have not reached out through chat.

"Still on page" is a condition check of whether the user is still on the same page after X seconds since the scenario chosen has elapsed. This includes the time they have not reached out through chat.

For more information, see Zendesk Chat triggers conditions and actions reference.