Question
What is the difference between "Still on site" and "Still on page" for Chat triggers?
Answer
"Still on site" is a condition check of whether the user is still on the domain after X seconds since the scenario chosen has elapsed. This includes the time they have not reached out through chat.
"Still on page" is a condition check of whether the user is still on the same page after X seconds since the scenario chosen has elapsed. This includes the time they have not reached out through chat.
For more information, see Zendesk Chat triggers conditions and actions reference.
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