Can I require a tag to be applied before a ticket is solved?

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  • Aurélio Pereira

    Can i do this just for one organization?

  • Austin K
    Zendesk Customer Advocate

    Really great question, Aurélio Pereira.

    Digging around, I'm sadly not seeing any native options available that Support could offer out of the box for organization-specific tag requirements.  However, we could try our luck with 3rd-party apps like Formset and see if their app offers any ways to make a ticket field required if the ticket happens to belong to a certain organization.  It looks like they offer a free trial period to test things out with their app as well, worth a shot!


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