After solving a request, we send a customer satisfaction survey to the client. To not over-question users, we want to implement a period of time in which no more surveys are sent after they receive a satisfaction survey. How can I add a cool-down period to satisfaction surveys?
There isn't an out-of-the-box tool that allows you to create a cool-down period for satisfaction surveys. However, you can achieve the same result with a workflow that combines tags, triggers, and automations.
For a detailed description of the workflow, see How to add a cool-down period to satisfaction surveys.
For the original conversation, see How to add a cool-down period to satisfaction surveys.