Question
When I promote an article, does the action send a notification to end users that follow the article or section it is published in? How do I notify users of updates to an article?
Answer
No, promoting an article will not notify its followers that the article was updated. If you would like to notify your users of changes to an article, there are a few ways to do so:
- Add a comment to the article summarizing the updates you made. Article subscribers will always be notified of new comments added to the article.
- Revert the article to draft mode and update it, then republish it. This will only notify users who subscribe to the section you're publishing the article in.
Contributed by community member Heather Rommel.For more context, see the original conversation in the community.
1 Comments
This isn't enough for many use-cases.
If, like me, you're looking for a way to inform followers of updates to articles without extra steps and limitations, then please see and upvote this feedback topic:
https://support.zendesk.com/hc/en-us/community/posts/202546063-Follow-article-feature-to-notify-users-of-article-content-updates
Please sign in to leave a comment.