00:02 UTC | 16:02 PT
We deployed a fix that should now allow ticket notifications to send to Slack using the integration. Please reference https://zdsk.co/2QzEt3h if you find your target has been disabled.
22:02 UTC | 14:02 PT
We believe to have determined the root cause of the Zendesk Slack integration failing to send ticket updates to Slack in some accounts. Our development team is currently testing a possible fix. Next update when we know more.
19:43 UTC | 11:43 PT
We are continuing to investigate the root cause of the Zendesk Slack integration failing to send ticket updates to Slack in some accounts. Next update when we know more.
17:45 UTC | 09:45 PT
We are continuing to investigate issues preventing ticket notifications from reaching Slack using the Zendesk Slack integration. Next update when we have more info to share.
17:14 UTC | 09:14 PT
We are investigating an issue preventing ticket notifications from reaching Slack using the Zendesk Slack Integration.
From November 13, 2019 6:43PM PDT to November 19, 2019 3:35PM PDT, Support customers received 401 Errors in the Slack Integration, causing tickets created/updated in Zendesk to not notify Slack, eventually leading to target failures and disabling the Zendesk Slack integration on all pods.
The issue was caused by a change to App secure settings related to a security code improvement. Once the change was identified, a fix was deployed and the Zendesk Slack integration resumed normal functionality.
In order to prevent this from happening again in the future, we’ve deployed a fix for the code defect and will be investigating further improvements to change management for our Zendesk apps.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.