01:04 UTC | 17:04 PT
We have deployed a fix to resolve the issue that caused agents in Support to receive the error message "Unsupported Media Type". Please let us know if you still experience any issues.
19:35 UTC | 11:35 PT
Our teams are still working to resolve the issue impacting some agents who are seeing an "Unsupported Media Type" error in Support. We will provide another update in one hour. We apologize for the inconvenience this may cause.
18:23 UTC | 10:23 PT
We are working to resolve the issue impacting some agents receiving the error, "Unsupported Media Type". Many can log in using /access/normal. We will provide an update in 1 hour. Thank you for your patience.
17:21 UTC | 09:21 PT
We are still investigating the issue preventing some agents from signing in to Support with the error, "Unsupported Media Type". Some agents are able to sign in using /access/normal. We will provide another update in one hour.
16:20 UTC | 08:20 PT
We are investigating an error, "Unsupported Media Type" impacting some agents upon signing in to Support. A workaround would be to sign in using /access/normal. We will provide an update shortly.
Frome November 21, 2019 22:30 UTC to November 23, 01:00 UTC, Support customers received a 415 error when visiting the /agent/dashboard, /agent/filters/XXXX. /merge, and /agent/users/xxxx/assigned_tickets agent interface endpoints. This issue was caused by non-mobile browsers setting their format to mobile_v2 incorrectly. This appears to have been caused by an end of life feature which was supporting mobile views of our pages. Once the issue was identified, we deployed a change to disable the setting and the issue resolved. We’ve disabled to setting to prevent this from happening again in the future.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.