Announcing the removal of Insights reporting

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44 Comments

  • Sudeshna Basu
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    Hi Jessica,
    Thanks for your feedback on Guide reporting.

    Enhancing reporting capabilities for the Guide dataset is on the roadmap for Explore, however we don't have a planned timeline yet.  

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  • Neil Lillemark
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    Will all the reports that are packaged today under the Metrics icon still be present, or were these generated via GoodData and thus will become unavailable as well?

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  • Brett - Community Manager
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    Hey Neil,

    You can find a list of available metrics in Explore here: Building Queries

    Each product will have it's own metrics available within Explore so you can take a look from the link I've provided :)

    If theres specific metrics you're looking for that are not listed, let me know and I can do some digging on my end.

    Cheers!

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  • Neil Lillemark
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    Hi Brett:

    It's clear that Explore provides many means of generating my own reports.  

    My question was around the canned metrics that are available today when I click on the Metrics Icon.  Things like the Leaderboard, KB view counts etc.... will those charts still be available, or were they driven by GoodData and will also be removed from access early next year?

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  • Sudeshna Basu
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    Hi Neil Lillemark,
    The Knowledge Base, Community & Search reports are not powered by GoodData. Hence, these will not be impacted by the Insights end of life.

    However, the Overview, Leaderboard & Satisfaction reports will be removed. But you will have access to equivalent Explore pre-built dashboards for those reports. 

    More information available here:
    https://support.zendesk.com/hc/en-us/articles/360002056488-Understanding-your-reporting-options

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  • Bobby Quezada
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    Hello, 

     

    Did zendesk began migrating users over to explore? What constitutes an inactive good data account. 

    We've noticed that we lost our ability to open insights today. 

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  • Rob Stack
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    Hi Bobby Quezada I've created a ticket from your request so that we can look into why your account was moved to Explore. Thanks!

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  • Sudeshna Basu
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    Hi Bobby Quezada 
    Your account issue should have been resolved, apologies for the inconvenience.

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  • Bernard Merkel
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    Same thing happened to our account. Insights, gone. What's going on, ZenDesk?

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  • Sudeshna Basu
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    Hello Bernard Merkel
    Sincere apologies for the disruption. Our team has resolved the root cause and access has been restored to all affected accounts.

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  • Andrea Bishop
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    Can you please extend the deadline in light of the global pandemic? The business disruption, lowered productivity, and escalations of only priorities are making available free time to work on something that is being forced upon us vs. what we consider a #1 business priority to continue to provide for our customers who are also struggling is clashing quite significantly.

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  • Gail L
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    Hi Andrea,

    We know things are stressful right now, and it isn't clear what all the repercussions of the pandemic will be. At this time the dates announced are still planned, but if that does change we will update this article. Stay safe!

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  • Greg O'Neill
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    I have just duplicated my first report from Insights to Explore and when I export the data to excel the row and column format are not holding.

    This is the report in Explore;

    This is what it looks like when exported:

    Is there a way to make it export in the same format as the original report?

     

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  • Sudeshna Basu
    Comment actions Permalink

    Hi Greg O'Neill,
    Congratulations on your first report replication from Insights to Explore!

    I assume the issue you're referring to is similar to the one reported here: https://support.zendesk.com/hc/en-us/community/posts/360029583293-Excel-exported-is-not-in-the-same-format-in-Explore

    If so, this is something that is on the Explore team's roadmap & is being actively looked at. I don't have a specific timeframe yet, but we'll be sure to provide an update when we know more. 

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