Important information for Support Enterprise and Explore Professional customers

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4 Comments

  • Leister Fong

    @...,

    With regards to your first tip above ("If an agent is in a group that doesn't have the level of access to Explore they need, assign them to a group that does. You might need to create a new group."), does this mean access can be given:

    1. at an individual level in the new group, and/or

    2. at new group level, if desired?

    Looking forward to your response.

    Leister Fong

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  • Dawn Anderson

    Hi @...

    From looking at the article we don't want our agents with the role of 'custom role' & 'light agent' to have viewer access:

    Does this mean that access to Explore is going to be removed from profile level and sit at role level instead? If this is the case, will there be an option within the role that we can switch if off so they don't have access?

     

    Thanks
    Dawn

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  • Vincent Dollet

    Hi Leister Fong, my apologies - it's a typo, this tip actually refers to the "Support role" an agent belongs to. We'll correct that shortly.

    Hi Dawn Anderson, that is correct, Explore access for customers on Support Enterprise will be managed in bulk via "Support roles", instead of per-agent via their Support profile. That will make it much faster for you to manage your large teams of agents. At the moment, "light agents" view access is not configurable. However viewers only have access to dashboards that have been shared with them - so they will not have access to data until you've shared dashboards with them.

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  • Leister Fong

    Hi @...,

    Thanks for your response and quick correction! 
    If my customer is using GoodData currently to export Dashboard, is it correct to say the changes above won't impact them? My customer is happy as long as the Administrators can continue accessing Explore.

    Looking forward to your response.

    Leister Fong

    0

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