(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
- Netomi Virtual Agent (Chat)
- Netomi Virtual Agent empowers you to resolve customer service tickets within seconds. Provide brilliant, seamless support on chat by bringing together an AI-powered virtual agent and your existing human agents. Delegate specific use cases to the Virtual Agent to resolve tickets immediately without any human intervention. The Netomi Virtual Agent dramatically reduces response times on email and chat, boosts agent productivity and provides a brilliant customer experience.
- Fivetran (Support)
- Fivetran is the smartest, fastest way to replicate your applications, databases, events and files into a high-performance cloud warehouse. Fivetran connectors deploy in minutes, require zero maintenance, and automatically adjust to source changes — so your data team can stop worrying about engineering and focus on driving insights. Use the pre-built Zendesk connector to load your Zendesk Support data into Fivetran.
- KC App: Fixed resolving of images of articles across brands.
- Curlybars validation when trying to access upper scope that's not available.
- Sort order of comments that are "Pending Approval" has been fixed.
- [Dashboard] Previously text cursor used to show up in chat composer when an agent hovers mouse over the emoji button. The text cursor has now been removed.
- [Dashboard] Updated timezone library in Chat dashboard to resolve daylight savings discrepancies reported by a few customers.
Public - New
Public - Fixed
There were no changes to Support, Explore, Answer Bot, and Talk.