Reusing content with content blocks

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  • Paul LaBarbera

    Are images allowed in content blocks?

  • Nicole Saunders
    Zendesk Community Team

    Hi Paul -

    Images are not enabled in Content Blocks at this time, though we do plan to add them in a future release.

  • Reid Rademaker

    Is there a way to use content blocks in KC article templates?

  • Matthew Erickson

    Does the article need to be published to 'Everyone' in order to be able to enable content blocks? I'm trying to test something in a content block but it's not giving me the option. I only see the option in articles that are published and visible to everyone.

  • Ryan McGrew
    Zendesk Product Manager

    Matthew Erickson

    Nope, you should be able to enable content blocks on any article. If you're running into this issue we may need to raise a ticket to look deeper into it. Let us know and we're happy to help.

  • JJ
    Zendesk Customer Advocate

    Hello Reid Rademaker,

    Please note that we, unfortunately, can not use content blocks in templates, because content blocks only integrate into articles themselves.

    Have a great day and stay safe!

  • Caylee O'Neill

    Is there a place where you can go within guide to manage the content blocks? or do they need to be managed within an article?


  • Allison S.

    Hello! Sorry if this had been answered already, but are content blocks unavailable to Newer Guide Enterprise users? We upgraded a couple of months ago, but I don't see this feature, so wondering if it's only for those user's who signed up for the EAP. 

    I do have a need to house the same snippet of content in multiple locations, so I'm looking for some solution. 


  • Brett Bowser
    Zendesk Community Team

    Hey Allison,

    Currently this functionality is only available in EAP so you wouldn't see these options unless you sign up for the Early Access Program. If you would like to test this feature then I would recommend signing up for the EAP :)

    Let me know if you have any other questions!

  • Mario Sperlich

    thanks for clarifying that content blocks are only available in EAP.
    Would be great if you marked articles accordingly at the top to make people understand right away that EAP is needed.


  • Nicole Saunders
    Zendesk Community Team

    Hi Mario -

    That is a totally reasonable request. We've shared this with the documentation team.

  • Bernt Sigve Ravndal


    Any plans for making it possible to place content blocks in a table, or/and making a table to an content block?

  • Grace

    we operate multiple brands so how can I include URL in the content blocks to be reused and directs user to the brand they are on?

  • Paige Barnett

    Do content blocks support video links and updates/changes to those? 

  • C.W.Holeman III

    The most useful function of Content Blocks would be to allow us to permission various pieces of an article backed on client org/etc. Will/When will permissioning be supported

    Content block 1 (permissioned to Diamond clients) "Support is offered 24/7 at this phone number:..."
    Content Block 2 (permissioned to silver clients): "Support is available Mon-Fri. 6am - 6pm."
    Is this supported? If not, will it be?
    Also, needing to edit Content Blocks from within an article is kind of a hassle.

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