Creating and inserting reusable information with content blocks

Return to top
Have more questions? Submit a request

11 Comments

  • Camila Ribeiro Leao Santos

    Olá!

    Estou homologando essa funcionalidade e quando eu tento editar um bloco de conteúdo apresenta uma mensagem de erro abaixo:

    Algo deu errado
    Não foi possível carregar a página. Por favor, tente novamente.
     
    Podem verificar, por favor?
     
    Segue exemplo:
    Na tela abaixo eu tentei editar o bloco de conteúdo e apresentou o erro
     
     
     
    0
  • Molly Phillips

    The following note is misleading. I expected to be able to use an <li> element as content block, but instead the entire list was included. It would be nice if you could add this to the note b/c I don't think of <li> as being that different from a paragraph other than its styling.

    Note: If you select a fragment of text, for example, one sentence within a paragraph, the whole paragraph will be included in the new content block. A paragraph or section heading is the smallest fragment of content that you can include in a content block.

    0
  • Nova Dawn
    Zendesk Documentation Team

    Hi Molly,
    Great catch! I have updated the article accordingly, so hopefully it's a bit clearer now.

    1
  • Jon Bolden

    @Camila Ribeiro Leao Santos

    Bom dia. Talvez seja porque você está usando o sandbox e não uma conta zendesk típica. Você já criou um tíquete com a equipe de suporte do Zendesk? Boa sorte.

    0
  • Sanket Ghia

    Hello ZenDesk Team,

    We would like to use images in the Content Blocks. Looks like it's not supported currently.

    Any plans of adding this ability in Content Blocks?

    Rather, can all the formatting options in Content Blocks be the same as the ones provided with the main Source Code Editor?

    Thank you.

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Sanket,

    I double checked with our Product Managers and it looks like images are planned to be added to content blocks some time in spring :) Keep in mind timelines are subject to change but I can confirm it's on their roadmap.

    Cheers!

    2
  • Andreas Schuster
    Community Moderator

    Hey, I just wanted to set up some content blocks, but with the current implementation, it's completely useless for any Help-Center which is doing stuff beyond the WYSIWYG Editor 😞

    It's a bit disappointing that this is not considered a use-case for an Enterprise feature.

    1) custom HTML is ignored

    2) Source code view is divided

    #Sourcecode 1#
    +Content Block A+
    #Sourcecode 2#
    +Content Block B+
    #Sourcecode 3#
    +Content Block C+
    #Sourcecode 4#

    This means you do not see the whole source code anymore, it's depending on your mouse cursor. For example, if you add 3 content blocks in an article, you have 4 different parts of the source code.

    Hope this helps you to understand more complex Help-Center implementations in combination with Content Blocks.

    Cheers,
    Andreas

    1
  • Botond Bajka

    Hi Brett Bowser,

    Spring is here :)

    Any news of adding image support to content blocks?

     

    Cheers,

    Botond

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Botond Bajka

    Unfortunately, the images will take us a bit longer than initially expected. That is because to implement them right we need to rethink the whole architecture of attachments which is a complex task. But we are working on it :) 

    Best,

    0
  • Kennis So

    Hi Katarzyna Karpinska,

    How is the progress going? Or do you have a targeted schedule for implementing this function? We are really looking forward to this function. Adding images in content block is crucial to our articles.

    Best regards,

    Kennis

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Kennis So, Thanks for your interest! Unfortunately we've have more delays in this field :( but we are not giving up! We hope to have more positive info at the end of the year.

    0

Please sign in to leave a comment.

Powered by Zendesk