How can I bulk delete closed tickets?

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6 Comments

  • Rudolph

    This should be easier, like as easy as it is to bulk delete non-closed tickets. You simply click the check box at the top of the view to select 30 at a time, and it's easy to delete in groups of 100. The same functionality should be accessible for closed tickets.

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Rudolph,

    We appreciate the feedback and understand how these proposed changes would improve the functionality of your use case. I would recommend sharing this in our product feedback forums so our developers can consider these changes for future updates.

    Best regards. 

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  • Zoe Brown

    I agree. The check box on All Closed Tickets should allow you to bulk delete. Very time consuming having to delete individually. 

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  • Martin Adimulia

    We come across this situation pretty often with our clients where they need to be able to mass delete tickets for various reasons (e.g. spam in suspended tickets, to comply with government rules, etc). We developed this app that could be useful to mass delete tickets. As long as the tickets can be displayed in a ticket view (or is suspended ticket view), this app can delete them.

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  • Rudolph

    Martin Adimulia - Please let me know when your app is able to mass delete closed tickets, and we will be eager to purchase your product!

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  • Martin Adimulia

    Hey Rudolph, yes the mass delete tickets app can delete closed tickets.

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