How to create a view

Return to top
Have more questions? Submit a request

4 Comments

  • Jay Greasley

    Hi, is it possible to filter by Ticket: Subject?

    Thanks

    0
  • Nicole Saunders
    Zendesk Community Team

    Hi Jay -

    There is not a native condition for ticket subject that can be used in views. However, there is a workaround offered in this article:

    (How do I filter my views by ticket subject?)[https://support.zendesk.com/hc/en-us/articles/227169708-How-do-I-filter-my-views-by-ticket-subject-]

    0
  • Ilia Chinisaz

    hi 

    can you share with me an example of using description in view conditions? please

    0
  • Dave Dyson
    Zendesk Community Team

    Hi Ilia Chinisaz -

    Sure, no problem! Let's say you want to see tickets that need attention, where someone has mentioned a specific word, for example "SDK" because you support a mobile SDK. The following conditions will result in a View that shows you:

    • Tickets whose Status is New or Open (since those statuses come before the Pending status in the list of status, and thus are considered "less than" Pending)
    • That have no Assignee yet
    • And whose Description includes the word "SDK":

    For more information on creating Views, and the conditions you can specific in them, see Creating views to manage ticket workflow

    Hope that helps!

    0

Please sign in to leave a comment.

Powered by Zendesk