How to create a view

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  • Jay Greasley

    Hi, is it possible to filter by Ticket: Subject?


  • Nicole Saunders
    Zendesk Community Team

    Hi Jay -

    There is not a native condition for ticket subject that can be used in views. However, there is a workaround offered in this article:

    (How do I filter my views by ticket subject?)[]

  • Ilia Chinisaz


    can you share with me an example of using description in view conditions? please

  • Dave Dyson
    Zendesk Community Team

    Hi Ilia Chinisaz -

    Sure, no problem! Let's say you want to see tickets that need attention, where someone has mentioned a specific word, for example "SDK" because you support a mobile SDK. The following conditions will result in a View that shows you:

    • Tickets whose Status is New or Open (since those statuses come before the Pending status in the list of status, and thus are considered "less than" Pending)
    • That have no Assignee yet
    • And whose Description includes the word "SDK":

    For more information on creating Views, and the conditions you can specific in them, see Creating views to manage ticket workflow

    Hope that helps!


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