Reviewing Talk usage charges

Use the Talk usage charges report to understand your current Talk account balance, and a breakdown of usage charges between the dates you choose. Your usage charges are broken down into the following categories:

• Calls
• Voicemail transcriptions
• Recordings
• Text messages
• Phone numbers

Additionally, the report shows the total amount of your Talk credit you used between the dates you chose. The amount might be negative if you pay for Talk usage at the end of the month. After your invoice is paid, your account balance will update. Use this article to understand how to access, configure, and export your Talk usage charges report. The usage charges report updates in near real-time.

Note: This page will replace the History tab on the Talk settings page. However, the History tab will remain live until mid-2020 to give you time to migrate any reporting dependencies to the new usage charges page. The usage charges page contains the most up to date information about your usage charges.

This article contains the following topics:

• Reviewing your Talk usage charges
• Exporting your Talk usage charges

Reviewing your Talk usage charges

Use the procedure in this section to display your Talk usage charges report.

To display your Talk usage charges

1. In Zendesk Support, click the Admin icon in the sidebar () , then select Channels > Talk.
2. On the Talk settings page, click the Usage charges tab.

   Talk displays the usage charges report.

   

3. Configure Start date and End date to the dates you want to display. You can choose up to a 31 day range.

Important: Even if you did not make calls or send texts, there is a monthly charge for your Talk phone number. If you don't want a Talk phone number, you can delete it from the Numbers tab of the Talk settings page. For details, see Managing Zendesk Talk numbers.

Exporting your Talk usage charges

If you want to view your Talk usage charges in other applications, you can export it as a comma-separated values (CSV) file which you can then import into the other application.

To export your Talk usage charges

• In the Talk usage charges report, click Export CSV.

  

The report will be sent to the email address associated with your account. This might take up to two hours.

The export contains four files in CSV format:

• Calls and transcriptions
• Messages
• Phone numbers
• Recordings

The calls and transcriptions file details individual leg charges. For more information about call legs, see Reporting on calls with Explore.