Zendesk will perform critical maintenance which will impact performance for customers on Pods 19 and 23 on Saturday January 11, 2020 and Sunday January 12, 2020 during the the times listed below.
|Date||POD||Start Time||End Time|
|January 11, 2020||19||00:00 PST / 08:00 UTC||07:00 PDT / 15:00 UTC|
|January 12, 2020||23||00:00 PST / 08:00 UTC||08:00 PDT / 16:00 UTC|
Customers Affected: Zendesk Support, Help Center, and Talk customers on Pods 19 & 23 will experience a brief service disruption of 60-90 seconds at some time within the 7-8 hour maintenance windows.
Affected products: Support, Help Center, and Talk
Expected behavior: The Support and Help Center interfaces will be unreachable during the 60-90 second window, and your agents may experience server error screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls.
Please note that backend processes will still occur without issue, so you can expect email processes, API requests, and other such requests to function properly during these maintenance windows.
Why we're doing this: The Zendesk Database Administration team is upgrading our databases for increased reliability and performance.