Salesforce integration video guides

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9 Comments

  • Lisa Sedlak

    When will the new videos be available? Will there be another webinar?

     

    1
  • Erika Camille Sundian
    Zendesk Community Team

    Hello Lisa Sedlak, I'm looking into this and checking for updates from the Product Manager. I'll let you know once I have news. :)

    0
  • Erika Camille Sundian
    Zendesk Community Team

    Hey Lisa,

    Upon checking with the Product Manager, she aim to upload new video's within the next few weeks. Stay tuned! :)

    1
  • Lisa Sedlak

    Thanks! 

     

    0
  • Robert Prehn

    Hello team,

    we're also eagerly awaiting updated information on the Zendesk to Salesforce integration as the existing guides no longer match the available settings in Salesforce OR Zendesk and I've been unable to figure out what exactly to do.

    Thanks

    0
  • Mike Hoover

    Hi Zendesk Team,
    Thanks for these videos above. They are very helpful. I have a question for you.
    I can not find standard objects from Zendesk, but I installed all packages and sync works with new tickets. Where can I find them in my Salesforce org?

    0
  • Nicole S.
    Zendesk Community Team

    Hi Mike, 

    If you're syncing tickets over to SFDC, those will create/update Case objects.

    0
  • Mike Hoover

    Hi Nicole,

    Could you please explain to me in more detail regarding this sync? What guide does it refer to? 
    What do you mean under 'SFDC'?
    Thank you in advance!

    0
  • Dwight Bussman
    Zendesk team member

    Hi Mike Hoover,

    Apologies for the confusion - those tabs highlighted in your screenshot were for the legacy integration which no longer exists. I'll talk to the team about getting our videos updated to avoid further confusion.

    1

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