Synchronizing Zendesk Support tickets to Zendesk Sell

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2 Comments

  • Chad Susa
    Comment actions Permalink

    This is great.

    Also wondering if the users are sync'd between Sell and Support.....specifically:

    If a lead or contact is created is Sell can you enable an at 'creation only' sync which will also create an end-user in Support?

    I'm trying to find an article that explains if this is possible or not but I can't find anything.

    I know that Salesforce can sync to Zendesk Support, so I'm assuming that this can happen in Zendesk between their native products.

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    "If you have configured Salesforce Contact/Lead to Zendesk user sync, Salesforce automatically creates user records whenever a sync is triggered"

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    Cheers

    Chad
    Principal and Founder
    Gravity CX
    Zendesk® Certified Support Admin
    Zendesk® Solutions and Implementation Partner

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  • Grzegorz Pogwizd
    Comment actions Permalink

    Hi Chad,

    There's no automated syncing of Sell Leads/Contacts into Support and vice versa. What's available is manually adding an end-user from Support as a Lead in Sell, using Sell App in Support.

    You can get more information on this app here - https://support.zendesk.com/hc/en-us/articles/360041515713-Working-with-the-Zendesk-Sell-app-in-Support

    Hope this helps. Best!

    Grzegorz Pogwizd
    Technical Support Engineer | Zendesk Sell

    Do you need more information? - Our Help Center has it all at https://support.zendesk.com/hc/en-us/categories/360002582434-Sell
    Do you prefer a live conversation? - Call us at +1 888-670-4887 press 1, Mo-Fr, 8am-5pm, Pacific Time
    Want to talk to other Sell users? - check out our Community at https://support.zendesk.com/hc/en-us/community/topics/360001380554-Sell-Q-Ab

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