Blocklisting leads and contacts to prevent tracking of email conversations

Return to top
Have more questions? Submit a request


  • Arron Gould



    Will emails where all the recipients are blacklisted be visible in Sell?


    Eg if I have blacklisted Jane Doe and John Block, would an email chain with myself, Jane Doe and John Block be tracked in Zendesk Sell?



  • Serene Gao

    Hi Arron,

    If all recipients in an email thread are blacklisted, it wouldn't be tracked in Sell. If you are seeing an issue where this is not working, please reach us at and provide us with the specific thread. We are happy to further investigate and assist!


    Serene Gao
    Customer Advocate | Zendesk Sell
    Visit Our Help Center
    Call us at 1 (888) 670-4887, Mo-Fr, 8am-5pm, Pacific Time


Please sign in to leave a comment.

Powered by Zendesk