With Sell Voice, you can call leads and contacts directly from Sell.
Selecting a Sell phone number
To select a Sell phone number
- Click the Settings icon (
), then select Communication Channels > Voice and Text.
- Enter your own phone number, including the country code, to activate your account. This must be a mobile phone that you have immediate access to. A text message with a verification code is sent to your phone.
- Enter the code that is displayed on your mobile phone into the verification code field, and click Verify.
- Click Choose your own Sell Phone Number.
- Select your country code from the drop-down list.
- Start typing to search for available phone numbers based on part of a phone number, zip code, or area code.
For example, if you want your Sell phone number to begin with "2345", type these characters and a number is proposed, if there is one that matches.Note: Toll-free numbers are not available in Zendesk Sell. However, if you own a toll-free number, then you can import it into Sell.
- Click Claim this Number.
This is your new Sell phone number and you are ready to call your leads and contacts.
If you are recording calls, you must adhere to applicable laws and regulations. See Best practices when recording calls for more information.
Your Sell Voice number shows on the call recipient's Caller ID.
Setting up a transfer number
If you don't want to make a call through your computer, you can set up numbers for inbound and outbound calls.
Outbound calls
Enter a phone number for outbound calls in Bridge phone number. For example, (123) 456789
. Select a country code from Default country code. This code is used as a prefix when you make an outbound call, unless you specify a different country code when dialing.
When you click a lead or contact's phone number, you'll see on option to call them using this bridge phone number. If you choose this option, your transfer number will ring.
After you pick up your transfer line, Sell Voice calls the contact for you. The call is still recorded and logged in Sell.
Inbound calls
For inbound calls, you can choose to transfer to a mobile number when you're not available (for example, if you are on another call). Enter a transfer number, for example, (123) 456789
. When a lead or contact rings you and you are busy, the call is transferred to this number.
6 Comments
How do we stop incoming calls from ringing out Sell rep's cell phone (iPhone) and computer at the same time?
The only solution we've found is to delete the app from the Sell rep's iPhone.
We found a setting on the Android app to disable the incoming calls from ringing the Sell rep's cell phone.
Hi Nick! I am just confirming that you have submitted a ticket with this question that is already being worked on.
I'll keep in touch with you there :)
Alice Roberts
Zendesk Sell Specialist
Visit Our Support Center
Call us at +1 888 670 4887, Mo-Fr, 8am-5pm, Pacific Time
Hi
Can we redirect all inbound calls to our Zendesk support number? Also, can you provide us with Twilio access so that we can send call recordings to our quality & compliance application?
ranya benali
You can, but know; you'll be double-billed for the phone usage for transferring calls from Sell Voice to Support Talk due to the lack of a unified phone system.
Hi
Is there a way to create tickets in support for missed inbound in Sell e.g. using Zapier etc?
Hi Ranya,
I'm afraid there is no trigger in Zapier that will allow creating a ticket in Zendesk Support once there is a missed call in Sell and in any other way. Please refer to this link to learn more about Zendesk Sell integration with Zapier: https://zapier.com/apps/zendesk-sell/integrations.
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