Installing and setting up social messaging channels (standard agent interface)

Return to top
Have more questions? Submit a request

36 Comments

  • Crystal Deragisch

    Hi I'm trying to install Facebook Messaging... but it keeps telling me I need to install social messaging, which i've installed already.

     

     I've tried following both sets of steps (the zendesk workspace and old version) and no luck...am I missing something? I'm no longer on a trial, I just paid for a Team account.

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Hi Crystal Deragisch did you buy Suite Team or Support Team?

    1
  • Crystal Deragisch

    I believe we are Support Team.

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Hi Crystal Deragisch

    This is the article for Support Team. Unfortunately only public Facebook messages are supported and not private Facebook Messenger messages. 

    We'll try to clarify that in this article, so other users aren't confused as well. 

    0
  • Crystal Deragisch

    Thanks Jennifer, I'll be honest I don't even know what a public facebook message is. Are those comments? I tried to set up comments as well and that also wouldn't save. I guess I'll contact support and see if they can help, thanks.

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Yea, it'd be any public wall posts and comments on one Facebook page, but not any private messages sent directly to you through Facebook Messenger. And multiple FB pages is not supported. 

    Hopefully support can help you get it set up. Good luck!

    0

Please sign in to leave a comment.

Powered by Zendesk