Question
Can I edit the ticket confirmation message sent by the Web Widget?
Answer
While it is possible to configure components in the Web Widget, it is not possible to edit the ticket confirmation message. For more information on what can be customized, see Advanced customization of the Web Widget.
1 Comments
Active Feature Request (please vote):
Make the Chat Widget's Confirmation Message on Contact Form Customizable
Jeanette posted a Feature Request for this at the link below. If you would like to see this feature please head over there and show your support. Please make sure to add an upvote and comment even if it is simply a "+1"
https://support.zendesk.com/hc/en-us/community/posts/360046766874-Make-the-Chat-Widget-s-Confirmation-Message-on-Contact-Form-Customizable
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