Can I change the confirmation message after a ticket is submitted through the mobile app?
Yes, the confirmation message can be edited from the Zendesk Support Admin page. You must be an account administrator to make the following changes.
- From the Support dashboard click the Admin icon () in the sidebar, then select Channels > Mobile SDK.
- Select the registered mobile app you want to configure from the list.
- Click the Support SDK tab to display the configuration options.
- Change Default to Customized, enter your custom message and then save the changes. This is localizable using dynamic content.
For more information, see Embedding customer service in mobile apps with the Support SDK.