Can users be notified when new articles are published?

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4 Comments

  • lamps
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    Thanks for this guide. I have subscribed to a section, but the notification always comes after a couple of minutes' delay at least. Is it possible to reduce the delay and make it almost instant notification? Thanks.

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  • Brett - Community Manager
    Comment actions Permalink

    Hi Iamps,

    I double-checked and there's no way to alter how long it takes to send out the email notification when new articles are published. If you notice a delay longer than a few minutes, let us know and we can dig into it further with you :)

    Cheers!

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  • lamps
    Comment actions Permalink

    Thanks for your comments Brett! Yes I do - I'm an end user of binance.zendesk.com, and I have subscriped to the same section in Chinese and English. My email notification in Chinese normally comes ~1-2mins after publication, but the English one is normally 9-10 mins later than that. Do you know any possible reason please? Thanks again. 

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  • Brett - Community Manager
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    Hey Iamps,

    I'm going to create a ticket on your behalf as this is something our Customer Advocacy team will have to dig into further.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

    0

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