Can I change the requester of a ticket when I forward an email from the Microsoft Outlook integration to Support?
No, when passing an email to your support address using the Zendesk for Microsoft Outlook integration it is not possible to change the requester of the ticket. If you want to change the requestor of the ticket this can be done by either of the following:
- Changing the requester of the ticket within the Agent interface of Zendesk Support. For more information, see Updating ticket requesters and organizations.
- Using the Mail API to update ticket properties from your inbox.