Can I use an email alias, or multiple emails, with Zendesk Sell?

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2 Comments

  • René Michaels
    Comment actions Permalink

    Possible workaround ...

    Email Alias = info@xxx.com 

    Licensed Sell User = joe@xxx.com

    Scenario: Joe receives an email sent to the alias info@xxx.com, Joe replies from info@xxx.com AND copies himself at joe@xxx.com

    Wouldn't that email be captured in the Lead, Contact, or Deal cards?

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  • Grzegorz Pogwizd
    Comment actions Permalink

    Hi René,

    Thanks for your question, I'm happy to answer. Yes, the workaround you proposed would, in fact, work :-)

    However, please know that although Sell doesn't support email aliases, if your emails are all stored in the same mailbox (both sent/received from the regular email and your email alias) Sell will be able to show you all of these emails, regardless of their origin.

    The "doesn't support email aliases" statement relates to not being able to send out emails from Sell using an email alias. You can only send out an email using the one integrated email address.

    Best regards!

    Grzegorz Pogwizd
    Technical Support Engineer | Zendesk Sell

    Do you need more information? - Our Help Center has it all at https://support.zendesk.com/hc/en-us/categories/360002582434-Sell
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