About activity reports

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6 Comments

  • Wayne Rodness

    please explain why I am not able to view my reps current notes in Zendesk, 

    on his computer the notes are there, however on my laptop there is no consistence showing for current notes, 

    1 or 2 clients the notes are there while other accounts nothing is showing????

    1
  • Jay Clementson

    Hello Sophie, 

    Is there a way to see a daily view of email/calls made but filtered throughout the whole month? I see from your screenshots above that everything is shown in a monthly view. 

    Also, I hope Wayne was able to resolve their issue because no one responded to their comments here. 

    Thank you,

    0
  • Laura Hippert
    Zendesk team member

    Hi Jay, When working with the Activity Overview Report, the time parameter can be set to whatever you like!

    1
  • Jay Clementson

    Hello Laura, 

    I apologize, I found it. I did not have the daily filter set. 

    0
  • Laura Hippert
    Zendesk team member

    Glad to hear you are all set there, Jay!

    Laura Hippert | Zendesk Sell Specialist | Senior Customer Advocate

    Visit our Support Center

    Call us at +1 888-670-4887 (press 1 for Zendesk Sell), Mon-Fri, 8am-5pm, Pacific Time

    0
  • Esther Castellanos Garcia

    Hello, Activity reports indicate the amount of activity total or per contact?

    For example, if I send 3 emails to a single contact, how much does the report show in emails? 3 or 1?

    I am interested in knowing how much activity / effort on average I do per contact or lead.

    Thanks

    0

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