In Zendesk Sell, typical stages of a typical sales pipeline are included in the Stages view of the Deals page (see About sales pipeline stages). There are active stages (Incoming, Qualified, Quote, Closure) and closed stages (Won, Unqualified, Lost). If needed, you can add more active stages to your pipeline.
With the Sell Enterprise plan, you can create one additional pipeline. With the Sell Elite plan, you can create unlimited pipelines (see Working with multiple sales pipelines).
Admin users can add active stages to your pipeline.
To add stages to your pipeline
- Click the Settings icon (), then select Customize > Sales Pipelines.
- To add an active stage, click the + button located between the existing stages where you want to add a new stage.
- Enter the name of the stage and the percentage of win likelihood (both are required).
If you want to delete or edit a pipeline stage, hover your cursor over the stage name and the edit and delete icons will appear.
In the Pipelines settings page, you can also edit the names of the stages (the default stages and the stages you added).
If you want to change the order of the active stages you add, you need to add the stages and name them in the order you want.
When you add pipeline stages, they appear immediately in the Stages view of the Deals tab for all Sell users.