Why do I see "Download failed" when exporting a query in Explore?

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12 Comments

  • Ontec LLC (EMEA Reseller)

    But can you at least show a relevant error message here? A lot of clients try to export lists of tickets and hitting Explore limit here is very easy now. 


    Also, people still compare Explore to Insights, where long lists are processed in no time. 

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Ontec LLC (EMEA Reseller),

    I can understand the frustration when running into this issue and the messaging being lack than what you would prefer when it comes it hitting the Explore limit. I would recommend sharing this feedback on our Explore product feedback forum so our developers can consider it for future updates.

    Best regards. 

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  • Amanda Gunn

    Can you quantify what a large amount of data means? Are we talking how many rows are in a query here?

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Amanda Gunn,

    To clarify a bit on what "Large size" pertains to, there's not an exact/finite threshold. This can be attributed to factors like the number of columns, the types of queried data, etc.

    Best regards. 

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  • Zara Roddis

    Hi 

    So why make queries like they are? I don't understand the use of having a graph if you can't export it? Is it possible to export the query as a chart/graph some other way? I presume only using dashboards, but that is not perfect looking 

     

    Thanks 

    Zara

     

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  • Katie Dougherty
    Zendesk Community Team

    Hi Zara Roddis,

    Thank you for reaching out! I will be sure to pass along your feedback that you were having some difficultly with this feature. I have included some resources below that should address your question and point you towards where to leave any relevant feedback:  

    I hope this helps! Please do not hesitate to reach back out.  

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  • Play Games24x7 Pvt. Ltd.

    Team,

    Wanted to download monthly RAW data and which is around 70K emails but every time I am getting "Narrow down your query". In insight, I can easily download the raw data without any problem but how to download the same in Explore.

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  • Brandon Tidd
    Community Moderator

    Hi Play Games24x7 Pvt. Ltd.

    The bad news is that this is a known limitation of Explore, but the good news is that there is an Early Access Program (EAP) that you can sign up for that should solve this for you.  More details can be found here.

    Hope this helps!

    Brandon

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  • Zara Roddis

    I get that this is a known limitation of Explore, but for a system that is meant to be able to handle thousands of bits of data, it's a HUGE limitation. 

    All I want to do is be able to export queries so I can have the graph which I have put time and effort into (maybe even for the graph to be interactive), but right now all I can do is crop it on Paint, which seems like a massive loss. 

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  • Jahn Jerenz Bronilla

    This is somehow frustrating given that we highly depends on reporting. Insights is much better given it can hold thousands of attributes/values. 

    Hope you can provide some sort of solution to this.

    -1
  • Yin, Yue

    Hi team,

    I just want to download last year ticket report,but failed.

    This is somehow frustrating given that we highly depends on reporting. Insights is much better given it can hold thousands of attributes/values. 

    Hope you can provide some sort of solution to this

    0
  • Brandon Tidd
    Community Moderator

    Hi Yin, Yue,

    One solution might be to do quarterly data exported to Excel, and then combine the datasets.

    Hope this helps!

    Brandon Tidd

    0

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