Why do I see "Download failed" when exporting a query in Explore?

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4 Comments

  • Anton Mintsev
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    But can you at least show a relevant error message here? A lot of clients try to export lists of tickets and hitting Explore limit here is very easy now. 


    Also, people still compare Explore to Insights, where long lists are processed in no time. 

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  • Devan - Community Manager
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    Hello Anton Mintsev,

    I can understand the frustration when running into this issue and the messaging being lack than what you would prefer when it comes it hitting the Explore limit. I would recommend sharing this feedback on our Explore product feedback forum so our developers can consider it for future updates.

    Best regards. 

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  • Amanda Gunn
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    Can you quantify what a large amount of data means? Are we talking how many rows are in a query here?

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  • Devan - Community Manager
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    Hello Amanda Gunn,

    To clarify a bit on what "Large size" pertains to, there's not an exact/finite threshold. This can be attributed to factors like the number of columns, the types of queried data, etc.

    Best regards. 

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