Can I add additional fields on my pre-chat form?

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  • Rolf Woolen
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    If we were to build out a custom widget with the SDK, is there a way to integrate it with HelpCenter?

  • Elissa
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    Hello Rolf Woolen

    If I understand your question correctly, you would like to embed your custom built widget into your Guide Help Center, correct?

    You should be able to embed your own custom widget into the Help Center by editing the help center theme code. The ability to edit your theme code does require a Guide Professional or Enterprise plan level.

    You can read more about those options in these articles: 

    I will also leave this open in case other members of the community have some experience with this or tips on details.

    I hope that helps!


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