We are enhancing the capabilities of Zendesk Guide's user segment feature to allow you to select individual users to add to the segment.
Selecting individual users to add to a user segment makes it easy to grant users access to an article, topic, or moderator group in Zendesk Guide and Zendesk Gather. User segments are central to many use cases and we want to make segmentation simple to work with for all customers.
We've long had the ability to use attributes such as tags, groups, and organizations as ways of defining segments, which works really well at scale. Sometimes though, there is a need to add a user as an exception to the segmentation rules, or because there are no well-defined rules to apply for segments of smaller sizes.
Alongside adding more options for segmentation, we've taken a good look at the user interface design in this area. This EAP provides a new and improved experience for creating and modifying user segments.
Who can sign up for the EAP?
This feature is available to all Guide plans, except the Lite plan.
Be the first in line to try it out, by signing up now using this form. We expect to start turning on the feature for EAP customers by March 2020.
We would love your feedback!
You can find more information about the EAP in our user community. Please engage in discussion, ask questions, share your wishes, dreams and other feedback points. Even better, tell us if this new feature has help you achieve your goals or made user segmentation easier.