At Zendesk we are dedicated to making our user interfaces accessible to everyone. That is why we are proud to announce that we are releasing Copenhagen theme v2, that is a major accessibility upgrade to the Copenhagen theme and is the first theme using the Templating API v2, that the teams at Guide, making it easier to navigate when using assistive technology.
We have eliminated all WCAG 2.0 AA accessibility issues classified as high severity that were found in an external audit of the Copenhagen theme last year and many lower severity issues.
In order to fix these issues, we have launched v2 of the Guide templating API that the Copenhagen theme v2 is the first theme to use.
Accessibility is always a moving target and as we roll out new features, we continue to be dedicated to providing an accessible experience for all users, and have incorporated this further into our engineering and product development practice over the course of building this update.
We hope this will make navigating help centers using the Copenhagen theme easier. Please leave comments and feedback to help us keep improving.
When will it be available?
The Copenhagen theme v2 is now available by fetching the newest version from the themes page in Guide and new customers will get if by default. Customers already using the Copenhagen theme as a standard theme will be getting the update gradually through week 9, 10 and 11 2020.