Announcing Copenhagen theme v2 - accessibility upgrade

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6 Comments

  • Geoff Perry
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    How will we be impacted if we have customized the original v1 theme? Will we still get the updates?

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  • Gorka Cardona-Lauridsen
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    Hi Geoff, If you have a custom theme based of the Copenhagen theme you will not be impacted by the rollout of the update as we would break customisations if we rolled the updates out to custom themes, but you can go to the Copenhagen theme repo on GitHub  to see all the improvements and port them to your theme.

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  • Adam Smith
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    Fantastic news. This is so important - a critical issue that had the potential to cost my business much time and expense in customization. Do you have test results you can share or plans for an updated accessibility statement so we can see the detail?

    Two key questions:

    i) does the Help Centre now meet WCAG 2.1 AA standards?

    ii) does running the Web Widget interfere with Guide accessibility?

    Thanks!

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  • Gorka Cardona-Lauridsen
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    Hi Adam, at this point we are not claiming the help center with Copenhagen theme is fully WCAG 2.1 AA compliant as we need an external audit to be performed first, however with this update and the new templating API v2 accessibility is considerably improved. It is something we are very committed to keep improving so expect to see many more updates around this in the future.

    Running the Web Widget should in it self not interfere with accessibility, but if you evaluate the overall Help Center + Web Widget accessibility you are likely to find more issues with accessibility because it is a bigger surface area than evaluating just the Help Center alone. We are also working hard to improve accessibility for the WW as with all Zendesk interfaces.

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  • Kelsey Davis
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    I would also like to know how to switch over if I am using the V1 theme and have customised it

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  • Gorka Cardona-Lauridsen
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    Hi Kelsey, if you have a code customized Copenhagen theme v1 and want to take advantage of the updates for Copenhagen theme v2 there are two ways of going about it.

    1. If your theme is not heavily customized the easiest approach may be to get the a copy of the newest version of the Copenhagen theme and porting your customisations to that copy. You can get it either by clicking "Add new theme" on your themes page in Guide and choosing "Copenhagen theme" or by downloading or forking it from the open source Copenhagen theme repo on GitHub.
    2. If you have customized your theme a lot it may be easier to port the updates from the Copenhagen theme v2 to your customized theme. You can see all the code and commits in the Copenhagen theme repo on GitHub

    Be aware that the Copenhagen theme v.2 is using the templating API v2. This means that some templating functionality and rendering has changed from v1 and some functionality has been deprecated.

    If you choose approach 1) some things you have relied on in your customizations may have to be rewritten to work on templating API v2 that the Copenhagen theme v.2 is using.

    If you choose approach 2) not all updates included in the Copenhagen theme v.2 can be implemented in a theme using the templating API v1 so to get them all you will have to change your theme to use templating API v.2. Depending on how you have customized your theme, this may be fairly easy or a very big task. Check out "Upgrading from Templating API v1" to see how.

    It may also be relevant for you to check out:

     

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