- [Datasets] We've made a number of updates across all datasets. Details are available in the announcement.
- [Dashboard Interactions] We've fixed issues when drilling-through queries.
- Amplemarket (Sell)
- Amplemarket helps you find and get in touch with your next customers in the most efficient and personalized way possible. Amplemarket seamlessly integrates with your email inbox and Zendesk Sell allowing you to do things like trigger email cadences directly from a contact page on Zendesk Sell. Find the right prospects based on buying intent and filters like job title, industry, location, technologies used and many more. Set up extremely personalized sales cadences that will automatically engage and follow up with your leads on multiple channels. Streamline sales workflows so you can focus on selling.
- Kantan Skynet (Support)
- Kantan Skynet is a post-editing crowd sourcing platform which unites the power of machine translation and the human touch of post-editing, to deliver a fast translation with the authenticity that can only come from a native language speaker. The Kantan Skynet app for Zendesk allows you to respond to your clients in your native language through the Kantan Skynet platform, where your response will receive a machine translation and then get post-edited, from one of our many editors, in to your client's language. Once the translation is complete, the conversation will be automatically updated and your client will only be able to see your response in their language. Similarlly you are also able to translate the client messages into your native language, with the click of a button.
- Zoom.ai (Support)
- Zoom.ai Meeting Assistant is a faster and smarter way for customer-facing teams to schedule meetings. With Zoom.ai for Zendesk, you can automate meeting scheduling, reserve rooms, create video meetings, and access essential information. Zoom.ai syncs with all your calendars, video conferencing, CRMs and your Zendesk users, tickets and knowledge base.
- ChurnZero (Support)
- ChurnZero is a real-time Customer Success platform helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. The ChurnZero integration for Zendesk Support gives your Customer Support team easy access to key customer data – such as customer health, renewal information, product usage and more – while working an issue.
- GetResponse (Sell)
- GetResponse is the complete email marketing platform giving you the tools to deliver the whole package directly to your clients. Easy email campaigns, customizable contact lists, autofunnels, integrated automation, CRM, newsletters, client insights and data, and even social media integration — we’re your seamless one-stop shop for it all. The integration wtih Zendesk Sell lets you simply manage and customize contact details and automatically add and remove leads to your email campaigns for optimum success while viewing a lead or contact record in Zendesk Sell.
- Brandify Reviews (Support)
- Brandify Reviews is an industry-leading provider of location-based digital marketing solutions that helps brands connect to their customers.Now you can leverage the power of Brandify Reviews within your Zendesk dashboard and simplify your review response strategy. Receive new Google reviews directly into your Zendesk Support account. Read, reply to, tag, share and report the review from within Zendesk. Review replies auto populate the reputation management tools Brandify dashboard.
- Miuros Review (Support)
- Miuros Review is an all-in-one quality assurance platform that allows you to review and evaluate any interactions that your team has with customers to build better customer experiences. Load your agents Zendesk tickets into Miuros Review to help you review your support teams performance.
- IntegrateCloud Zendesk Email Attachments (Support)
- IntegrateCloud Zendesk Email Attachments allows users to send attachments to any specified email right inside Zendesk tickets. When the Send Attachments button is clicked it will open a popup. A user can select the attachments which they want to send on the ticket and enter the email addresses. The app will then send the attachments to specified email.
- Custom Migrations by Helpando.it (Support)
- Custom Migrations by Helpando.it provides custom, non-automated Zendesk migrations from 30+ source systems to Zendesk. Fill out their migration scoper wizard, receive a quote in 24 hours for your planned migration, and get your data migrated into Zendesk.
- Usage Charges Page:
- New detailed usage charges reporting and exporting for Talk admin users. The new Usage Charges page gives Admins access to a comprehensive summary of Talk usage and corresponding charges. More info can be found here.
Nothing New from Guide + Gather, Support, Mobile Apps, Sunshine, Chat and Sell.