I received a "Failed to synchronize info" error message in Salesforce

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  • Steven Aranaga

    Does each agent have to perform it, or is it globally set there if changed?

  • Dwight Bussman
    Zendesk Team Member

    heyO Steven Aranaga

    It should update globally if anyone changes it. The setting for that sidebar app are not agent specific.

  • Thomas Bouchard

    I've had to do this 4 times over the last several months...and it is a huge pain in the butt. I consider this a product defect. When will this be resolved?

  • Devan - Community Manager
    Zendesk Community Team

    Hello Thomas Bouchard,

    At this time, we have no announcement on a timetable for a resolution to this issue. I would recommend subscribing to our Announcements section of our help center, where we share release notes and updates on topics such as this.


    Best regards. 


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