12:27 UTC | 04:27 PT
We’re happy to report that the issues impacting some customers on POD18 have been resolved.
11:11 UTC | 03:11 PT
We continue to investigate the intermittent performance issues affecting customers on POD18. Thank you for bearing with us and for your understanding. We will provide an update in one hour.
10:37 UTC | 02:37 PT
We continue to monitor the performance issues impacting some customers on POD 18. Thank you for your patience.
10:22 UTC | 02:22 PT
We are currently investigating performance issues impacting some customers on POD 18. More info to come.
During this incident, Support and Explore experienced intermittent loading issues for some customers in the UK on Pod 18. The issue resolved itself and we suspect that the issue was caused by intermittent connectivity issues between ISPs and transit providers.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.