Setting up the Zendesk Events Connector for Amazon EventBridge

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2 Comments

  • SwitchBot SwitchBot

    Hi, we did not see the option Events Connector for Amazon Eventbridge in the Integrations tab.

    Are we missing something, thanks.

    0
  • David Hall
    Zendesk Product Manager

    Hi there, thanks for reaching out to us.

    Access to the Events Connector is dependent on your subscription, and I've realised we haven't explained that well here.  Sorry for any confusion that's caused, and we'll get this page updated to make things more clear.

    To answer your question in the meantime, in order to access the Connector you need one of the following:

    • Zendesk Suite Professional, Enterprise, or Enterprise Plus
    • Zendesk Suite Growth + the High Volume API add-on
    • a Zendesk Support Enterprise subscription + the High Volume API add-on
    • a Zendesk Support Enterprise subscription + a legacy Sunshine Professional, Sunshine Enterprise, or Sunshine Custom plan

    If you're interested to learn more about adding High Volume API add-on, the best folks to advise you are our Sales team.

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