How do I know when a Salesforce update syncs to Zendesk?

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  • Nevena Imetska

    @Dwight Bussman would updates to the case in Salesforce trigger a sync to the Zendesk Ticket? I can see thet the updates for Organizations and Users is working but for some reason changes made to cases from Salesforce are not synced.

  • Dwight Bussman
    Zendesk team member

    Hi Nevena

    At the moment, each of our syncs is one direction only:

    • Account/contact/lead syncing to organization/user = Salesforce to Zendesk only
    • Ticket to Case = Zendesk to Salesforce only.

    I will flag our ticket-sync article so that it's clearer about this point. 


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