We’re excited to announce that the Events Connector is now generally available. Customers can now send Zendesk Support event data to Amazon's EventBridge service via this new integration and take advantage of a variety of AWS services to get the most from their Zendesk event data.
What does the Events Connector do?
The Zendesk Events Connector makes use of a service called Amazon EventBridge which allows events to be streamed directly from our AWS account to yours.
EventBridge supports most AWS transport or processing services including Lambda, Kinesis, Step Functions, SNS, and SQS.
These can be used to selectively route events into data stores (such as S3, RDS, DynamoDB, or Aurora) or other AWS services (such as Comprehend, Rekognition, or Sagemaker).
During the early access program, our customers explored applications such as:
- Data warehousing
- Performing sentiment analysis on tickets, then tagging, triaging, and assigning those tickets accordingly
- Initiating workflows in external systems
- Near-real-time monitoring of their support desk
The Zendesk Events Connector is now available to Zendesk Support customers who have either:
- the High Volume API add-on, or
- a paid Sunshine plan (Sunshine Professional, Enterprise, or Custom)
You can use the connector to send up to 700 events per minute.
This limit is separate from your Zendesk REST API limits. Using the Events Connector will only impact your REST API limits if you choose to use AWS services - such as Lambda functions - to make API calls back to your Zendesk account.
The events connector currently provides events for Zendesk Ticket, Users, and Organizations, with more event topics to follow. For a list of available events and included fields, see the Events schema for Amazon EventBridge.
Let’s get started!
For further details and to set up your events connector, see Streaming events to AWS.