Zendesk help Support Advice and troubleshooting Tickets Why can't I set my ticket to Solved? Matteo Edited March 30, 2021 10:07 Zendesk Community Team Question I am unable to set my ticket to Solved, why? Answer A ticket's status cannot be set to Solved by an end user or agent without an assignee. Return to top Have more questions? Submit a request 1 Comments Sort by Date Votes Brett Bowser January 25, 2021 15:36 Zendesk Community Team Hey Britta, Do you see any error show up after trying to solve the tickets? Required tickets could also prevent a ticket from being solved or possibly a trigger that is setting the status back to open. You can check the events of the ticket as mentioned here: Viewing all events of a ticket I hope this helps! Please sign in to leave a comment.