Why can't I set my ticket to Solved?

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  • Brett Bowser
    Zendesk Community Team

    Hey Britta,

    Do you see any error show up after trying to solve the tickets? Required tickets could also prevent a ticket from being solved or possibly a trigger that is setting the status back to open. You can check the events of the ticket as mentioned here: Viewing all events of a ticket

    I hope this helps!


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