Why can't I set my ticket to Solved?

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3 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Britta,

    Do you see any error show up after trying to solve the tickets? Required tickets could also prevent a ticket from being solved or possibly a trigger that is setting the status back to open. You can check the events of the ticket as mentioned here: Viewing all events of a ticket

    I hope this helps!

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  • Kathy Z

    I have the same issue

    • Assignee: is required when solving a ticket

    I am an agent with Contributor Role.

    do you have a chart that explains Roles vs Privilege?

    Thanks

     

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Kathy Z,

    I would recommend diving into our article on Understanding Zendesk Support user roles. Not exactly a chart, but this article explains the different roles and privileges within Support.

    Best regards. 
     

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