Can I change the ticket Type?

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  • Evan Tribley - Hastings Group

    It would be nice to save an alias name or description so internally the ticket type names translate to something more useful for our teams. Even if the name doesn't really change but could just display our alias/description next to it in the dropdown.

    Question - Email

    Incident - Order

    Problem - Call

    Task - Billing

    It's kind of silly with all of the customization available in Zendesk that we have to translate these standard ticket type names to what we really use them for.

  • Brad Leister

    A feedback post has been submitted for this:


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