I have multiple ticket forms and I want to hide the default ticket form on our Help Center. How can I do that?
The default ticket form provided by Zendesk when your account was created doesn't have an option to deactivate it. However, if you have multiple brands on your account with multiple ticket forms and want to hide the form provided by Zendesk, you can remove the associated brands to the form.
To hide the default ticket form
- Click the Admin icon () in the sidebar, and then select Manage > Ticket Forms.
- Move the cursor over the ticket form and select the default form
- Deselect the Apply to all brands value.
- Click Save form.
Once removed, a warning is displayed on the form.