Question
I don't want to use the chat widget on my website but I do want to provide my customers with a live chat option. Is it possible to create a direct link to a separate chat window to send to my customers?
Answer
Yes. Use the URL below to create a direct link to your chat:
- For phase 3 and 4 chat accounts use
https://static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=subdomain.zendesk.com
Replace the subdomain from the URL with your Zendesk subdomain. - For phase 1 chat use
https://v2.zopim.com/widget/popout.html?key=<ACCOUNT_KEY>
Replace the <ACCOUNT_KEY> from your account.
Note: Using a direct chat link can limit functionality with Chat triggers and also prevents conversion tracking from working correctly.
For help identifying which version of Chat you're using, see Determining your Zendesk Chat account version.
2 Comments
This doesn't bring up my offline form like the chat widget does. Is there a reason it isn't using the same fields as our chat widget's offline form when someone goes to our link?
Hi Ashley Russell,
Thanks for reaching out!
This article describes your ability to launch the live chat functionality in a pop-up window. If your agents are all offline, the offline form will be displayed. Please be sure you have that form configured in your Chat dashboard, under Settings > Widget and click the Forms tab.
However, I'd like to clarify that the contact form will not be displayed which I believe was part of the confusion! The contact form is a feature of the web widget and is not specific to live chat.
Please let me know if you have any additional questions!
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