Is there a way customers can see the status of their tickets?
You can track and access your support requests by clicking your profile icon on the upper-right side of any Help Center page, and then click My activities.
In the My activities section, filter your requests by status, search through, and click to see more details. Watch the video below for detailed instructions.
To learn more about how to access the My activities menu, see Submitting and tracking requests in the Help Center Customer Portal (Guide Professional and Enterprise).