It's with great pleasure that we announce an exciting new Early Access Programme (EAP) for Zendesk Gather: Badges.
Why should I care about badges?
Badges offer a great way to reward and recognize users for their great behaviour in your community.
With the research leading up to this EAP we've uncovered a lot of different use cases and styles of for badging, including community titles and roles, achievements of good behaviour, gaming trophies, and more. With this EAP you'll be able to define badges within such categories, and there's a lot of freedom to customize your badges to suit your community.
Badges in action
What's in the release?
The EAP delivers functionality on a number of levels:
- Administrative capabilities to manage badges (create your own or use our examples).
- Abilities for agents to award badges to users in the community.
- Additions to the Help Center theme template language, Curlybars.
With a couple of simple theme adjustments (instructions here), you can present badges on user profiles and next to user content.
- A full REST API for managing and awarding badges.
Documentation for all features will be posted in the EAP discussion topic.
The EAP is open now, and with the existing capabilities we think customers will be able to create a lot of the exciting experiences that makes Badges one of our most asked-for features. Make sure to follow the EAP discussion topic for updates!
Who can sign up for the EAP?
This EAP is available to all Gather customers. But be aware that when the EAP finishes and we hopefully make badges generally available, badges will only be available to Gather Professional customers.
The EAP also requires a Guide Professional or Enterprise plan, since Help Center theming is needed for you to take advantage of the new features. If you’re not sure what plan you’re on, please contact your account owner.
We would love your feedback!
You can find more information about the EAP in our user community. Please leave your thoughts, wishes, dreams and other feedback (as long as it’s related to badges in communities).