I have a Facebook page integrated with my Zendesk account, but I don't see posts become tickets or agent comments become messages on Facebook. Facebook activity doesn't go through Zendesk.
When your Facebook integration stops working, you may need to reauthorize your Facebook account with two-factor authentication. Facebook requires two-factor authentication for page managers of large-follower Facebook pages. For more information, see: Facebook's blog post.
To solve this issue, follow the steps listed below. Repeat these steps for each Facebook page you have integrated with your Zendesk Support account.
- Log in to Facebook and configure two-factor authentication, see: Facebook's New Authorization for Pages.
- Go back to Support to unlink your Facebook page. For information on how to do this, see the article: How do I remove my Facebook channel?
- Refresh the screen, then add your Facebook page once again. See the article: Setting up your Facebook channel.
If you have completed these steps and this is still not working, contact Zendesk Customer Support for further help.