How often are macros being used?

Have more questions? Submit a request

5 Comments

  • Nelson James
    Comment actions Permalink

    Hi,

     

    I cannot sort the macros by 'Sort by usage' at all - I cannot see them when I login as an admin.

    Please help.

    0
  • Devan
    Comment actions Permalink

    Hello Nelson James,

    I've linked an article below that breaks down how to reorder and sort your macros. I would recommend implementing the steps suggested in Sorting the list of Macros.

    Organizing and managing your macros

    Best regards. 

    0
  • Nelson James
    Comment actions Permalink

    Thanks for your reply Devan, but unfortunately below is what I can see - no other way around it to select the option to 'Sort by Usage':

     

    0
  • Gail L
    Comment actions Permalink

    Hi Nelson,

    We're going to have our support team take a look at this with you in more depth, you'll see an email notification that a ticket has been created for you.

    Thanks!

    0
  • Andrei Kamarouski
    Comment actions Permalink

    Hi all, 

    I am happy to let you know that Pythia now provides you advanced Macros Usage Reporting inside Zendesk. More details on the Advanced Macros by Pythia app https://www.zendesk.com/apps/support/advanced-macros-by-pythia/

    0

Please sign in to leave a comment.

Powered by Zendesk