How can I find the root cause and resolution of a service incident?
Zendesk creates a public-facing document for each service incident that includes the following:
- A description
- Updates as the incident evolves
- Root cause analysis
- Remediation items (if applicable)
For more information on service incident notifications, see these articles: Service notifications.
For more information on actively monitoring the status of our account, see this article: Monitoring your account status on the System Status page