At Zendesk, we know how important it is to get the right support right when you need it. In our ever-changing world, answers need to come with the right context and come fast. That is why we are proud to introduce a better way to get help with your Zendesk products and services.
In the coming weeks we will be rolling out a new help experience for you, with a few powerful goals:
- Having a clear understanding of who you are and what you need before we get started
- Answering your questions fast, in a channel that allows for real conversations
- Connecting you with the right resources
What does this mean for you?
You will see a new experience on all pages of Zendesk, with a Help tab on the side of your screen. For all agents and admins with their language set to English, clicking that will let you select the topic or product you need help with. You can type in a question to view articles or chat live with our support experts. You'll then be routed to the team who can best address your question and get you back on your way faster.
Options for help topics include the following:
Live chat is the fastest way to get in touch with our Zendesk support team and get your issues resolved.
This is all part of our ongoing effort to serve you better and improve our overall help experience to guide you to the right resources for a quicker resolution.
If you have specific questions or concerns related to your own account please reach out to your account manager or our support team.