When I set up the Zendesk for Salesforce integration, what Zendesk ticket fields automatically map to Salesforce case fields? What fields do I have to map manually?
- Zendesk creates and maps most of the standard ticket fields to Salesforce case fields automatically. See which fields are automatically mapped in the article: Standard field mappings.
- Some custom ticket fields can be mapped but will have to be mapped manually. For information on how to manually map custom fields, see in the article: Custom field mappings.
For more details about what information is synced between Zendesk and Salesforce, see the article: Configuring Data Sync from Salesforce to Zendesk.