Can I organize or sort mandatory fields in Zendesk Support app for Jira?

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  • Sergio García

    Hi Ricardo! Could you please be more specific about how the field are sorted? 

    By default, the order of the field is based on a combination of the order in which Jira sends fields to Zendesk and the field key ID stored in Jira.

    I found that the sorting criteria is not really based on Jira custom field keys 🙁I would like to know if there is any known workaround for getting them ordered in a logical way for users.



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